Casework Specialist

4 weeks ago

Parramatta Park, Queensland, Australia EML (Employers Mutual Limited) Full time

About the Role

We are seeking a dedicated Casework Specialist to join our team based in Coffs Harbour. As part of our remote team, you will play a vital role in supporting injured workers and their employers through face-to-face claims management.

Job Description

As a Casework Specialist, you will focus on early, timely, and personal face-to-face claims management, helping injured workers return to work and supporting their employers. You will undertake approximately 6-7 visits per week to best support our customers.

This is a Full-Time Permanent position, offering a car allowance, laptop, and mobile phone. Your responsibilities will include delivering personalized face-to-face assistance to workers and employers, providing workers' compensation advice, conducting community visits, and proactively achieving the optimum outcome of recovery and early sustainable return to work for workers.

Your Responsibilities

  1. Deliver personalized face-to-face assistance to workers and employers
  2. Provide workers' compensation advice to stakeholders
  3. Conduct community visits, including work sites or medical clinics
  4. Proactively achieve the optimum outcome of recovery and early sustainable return to work for workers
  5. Consult with Providers, Employers, and Return to Work Specialists where required

About You

  • Strong Rehabilitation/Return to Work knowledge and experience is ideal
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science) is desirable
  • Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
  • Knowledge of the NSW workers' compensation legislation and regulations
  • Effective listener and conflict resolution skills, ability to understand the needs of people recovering from physical or psychological injury, and knowledge of what is important to maximize recovery and return to work
  • Excellent attention to detail, organizational skills, written and verbal proficiency
  • Own vehicle with a 5-star ANCAP rating, insurance, and current unrestricted NSW Driver's License

About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

Estimated Salary: $65,000-$80,000 per annum

This estimate is based on industry standards and location. The actual salary may vary depending on individual qualifications and experience.

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