Club Millésime Supervisor
1 month ago
We are seeking a highly skilled and experienced Club Millésime Supervisor to join our team at Sofitel Adelaide. As a key member of our luxury service team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service are consistently met.
Key Responsibilities:
- Lead and supervise the day-to-day operations of Club Millésime to ensure service standards are followed with friendly and engaging service
- Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
- Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
- Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Deliver personalised service with passion and professionalism
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise service
Requirements:
- Minimum 2 years previous experience in a similar role, within a luxury property
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset.
- Strong service skills, with confidence in all aspects of service
- Availability across a variety of shifts, including breakfast and evening service periods, across week day, weekends and public holidays
- Valid South Australian Responsible Service of Alcohol (RSA) certification
- Full Australian working rights
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- A true love and passion for creating genuine memorable guest experiences
What We Offer:
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities
- Multiple positions available, both part-time and full-time to suit your availability
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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