Luxury Service Supervisor

2 weeks ago


Adelaide, South Australia SOFITEL Full time
Role Overview

We are seeking a dedicated and passionate Luxury Service Supervisor to join our team at Sofitel Adelaide.

In this role, you will be responsible for leading the day-to-day operations of Club Millesime, ensuring exceptional service standards are met and exceeded.

Key Responsibilities
  • Lead and supervise the team to deliver exceptional service to guests
  • Greet, check-in, and settle accounts for VIP guests
  • Deliver established food and beverage service sequences
  • Maintain product knowledge of menus and wine lists
  • Promote hotel facilities and enhance guest experiences
  • Handle guest concerns and track issues to resolution
  • Ensure employees are informed daily about priorities
Requirements
  • Minimum 2 years experience in a similar role within a luxury property
  • Prior experience working with Windows, Microsoft Office, and Opera or PMS systems
  • Strong service skills, confident in all aspects of service
  • Availability across various shifts, including breakfast, evening, week days, weekends, and public holidays
  • Valid South Australian RSA certification
  • Full Australian working rights
  • Strong interpersonal and problem-solving abilities
  • A genuine passion for creating memorable guest experiences
What We Offer
  • Employee benefit card with discounts at Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family and friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
  • Opportunities to develop talent and grow within the property and across the world
  • Ability to make a difference through corporate social responsibility activities
Join Our Team

We welcome applications from experienced and passionate individuals who share our commitment to delivering exceptional service and creating memorable guest experiences.



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