Club Millésime Team Leader
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our Club Millésime team at Sofitel Adelaide. As a Team Leader, you will be responsible for providing exceptional service to our guests, supervising the operations of Club Millésime and Room Service, and ensuring that all hotel and department policies and procedures are followed.
Key Responsibilities
- Provide warm and engaging service to all guests from arrival to departure
- Supervise and support the operations of Club Millésime and Room Service, ensuring service standards are followed
- Ensure all hotel and department policies and procedures are understood by ambassadors
- Greet and respond to requests for all VIP guests, providing exceptional service
- Maintain product knowledge of all menus and wine lists to advise and make recommendations to guests
- Promote hotel facilities and enhance guest stays through up-selling
- Deliver personalized service with passion and professionalism
- Handle guest concerns and react quickly to guarantee memorable moments
- Conduct pre-arrival communications providing local knowledge and advice
- Anticipate guests' needs and promote various hotel services
Requirements
- Previous experience in a similar role with confidence in all aspects of VIP club and Room Service operations
- Effective communication, time management, and problem-solving capabilities
- Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system
- Strong service skills with confidence in all aspects of service
- Availability across various shifts, including breakfast and night shifts, weekdays, weekends, and public holidays
- Positive and enthusiastic attitude towards all areas of work
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Valid South Australian Responsible Service of Alcohol (RSA) certification
- Full Australian working rights
What We Offer
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24-hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities
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