Tech Trainer Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTraining Full time $80,000 - $100,000

Maximize Software Potential

StraightUp is a fast-growing and innovative tech company based in Melbourne CBD.

The business has a flat structure, allowing you to work closely with all parts of the organization, including the executive leadership team who welcome your ideas and suggestions.

We provide technical solutions for essential services, with a 5% market share in our industry and plans to grow to 7% this year. Current projects include the release of a new cloud product, mobile product, and e-learning platform.

Your role will focus on delivering software training to clients to maximize software utilization, providing continuous training, and consulting services to optimize workflow.

  • Provide product training to client users and internal staff.
  • Offer consultancy services by working with clients to determine how software should be trained to optimize workflow.
  • Work with different teams to organize an implementation and training schedule bespoke to the customer.
  • Maintain a mindset of continuous improvement, focusing on efficiency of training processes and customer satisfaction.
  • Aid the sales, marketing, and development teams with feedback for further product development.
  • Assist with documentation and implementation of client support materials.

Dream Job Details

Key Requirements:

  • Experience as a Training Consultant, preferably within a software/tech company.
  • Strong experience facilitating online training using various conferencing software.
  • Excellent communication skills.
  • Effective and efficient knowledge transfer.
  • Exposure to ticket/case management software (such as JIRA).
  • Solid experience creating training documentation.
  • Commercial astuteness.

Benefits Package

We are offering a dynamic work environment where you can develop your expertise and make meaningful contributions to the company's growth.

We encourage professional growth through continuous learning opportunities and personalized career development plans.

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