Tech Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $65,000
Job Overview:

We are seeking a skilled Tech Support Specialist to join our team.

The Tech Support Specialist plays a vital role in providing technical assistance and support to end-users experiencing issues with computer systems, software, and hardware.

Key Responsibilities:

  • Provide technical support to internal users via phone, email, or other communication channels.
  • Troubleshoot hardware and software issues and provide timely resolutions.
  • Ensure incidents are prioritised and resolved within agreed service levels.
  • Build and maintain relationships with customers through various engagements.
  • Communicate effectively with users to understand and resolve their technical issues.
  • Review, assess, and present monthly service delivery reporting, ensuring key SLAs and deliverables are met.

Requirements:

  • 2-3 years experience in a tech support role is essential.
  • Understanding technical issues and jargon and able to translate this back to customers.
  • Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
  • Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
  • Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
  • Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.

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