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Airport Mobility Assistant

1 month ago

Sydney, New South Wales, Australia Menzies Aviation Full time

Company Overview

Menzies Aviation is a leading global aviation services provider, delivering time-critical logistics solutions at over 290 locations across 65 countries. With a rich history dating back to 1833, our company has grown into a critical partner in the global aviation industry.

Salary & Benefits

The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience and qualifications. Additionally, you will enjoy a range of benefits, including access to training and development opportunities, employee discounts, and a comprehensive health insurance package.

About the Role

We are seeking an energetic and positive individual to join our team as a Passenger Reduced Mobility Agent. As a key member of our airport operations team, you will be responsible for assisting passengers with reduced mobility and unaccompanied minors, ensuring their smooth journey through our terminals.

Key Responsibilities

  • Assist passengers requiring wheelchair assistance and/or MAAS (Meet & Assists) to/from assigned gates.
  • Transport passengers with reduced mobility and unaccompanied minors to further connecting flights/terminals when appropriate.
  • Work closely with PRM Shift Coordinators and Passenger Service Supervisors to ensure seamless processes for all passengers requiring special assistance.
  • Proactively report and complete incident/accident reports for any issues encountered.

Requirements

To succeed in this role, you will need:

  • Efficient computer and typing skills.
  • Professional and courteous communication skills, both verbal and written.
  • A high level of attention to detail and organizational skills.
  • An excellent attitude, with a positive and proactive approach to customer service.

About Menzies Aviation

Menzies Aviation is committed to creating an inclusive working environment where everyone feels valued and empowered to reach their full potential. We strive to attract and retain talented individuals from diverse backgrounds and perspectives, fostering a culture of innovation and collaboration. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.