Technical Operations Expert
6 hours ago
The Suncorp Group is seeking a skilled Technical Operations Expert to join its Service Delivery team in Brisbane, Sydney, or Melbourne. This role offers great exposure to IT Operational processes for Critical systems like Oracle/ForgeRock and supports our Security and Identity platforms.
As a Technical Operations Expert, you will collaborate with internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working. You will provide guidance to operational teams, ensure service management processes meet technical and business needs, and serve as a key interface with partner-supplied team members.
Key Responsibilities:- Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs.
- Understand and communicate system requirements to operational teams.
- Work with technical staff and leaders in managing changes and incidents.
- Monitor Service Management processes and ensure continual service improvements.
We're looking for someone with 1-2 years' experience in Software development life cycle and good knowledge of ITSM and IT Operations. Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge is essential. Additionally, you should have knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process. Excellent stakeholder and communication skills are also required.
What We Offer- A competitive salary of $80,000 - $110,000 per year, depending on your experience.
- Excellent benefits package and flexible work culture.
- Opportunities for career growth and professional development.
We're proud to be part of the Suncorp Group family, which includes some of Australia's most trusted names in insurance. Our mission is to make the complex simple and bring peace of mind to our customers. We're committed to innovation and community involvement, making us an exciting place to grow your career.
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