Senior Technical Expert

2 weeks ago

Sydney, New South Wales, Australia InterSystems Full time

About InterSystems

InterSystems is a leading technology company that empowers healthcare organizations to deliver world-class patient care. Our innovative solutions and expert support team help clients succeed in today's fast-paced, ever-changing healthcare landscape.

Salary Range: $120,000 - $180,000 per year

Job Description

We are seeking an experienced Technical Specialist to join our product support and services team. As a member of this team, you will have the opportunity to work with healthcare organizations and provide technical support, training, and development for our InterSystems TrakCare solution and related products.

Your primary responsibilities will include:

  • Providing immediate response to customer inquiries in accordance with service standards
  • Providing technical support and development, troubleshooting, and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts, and user-defined functions
  • Ensuring that software solutions are delivered and deployed in line with requirements
  • Investigating and escalating open incidents and problems within the ITIL framework and in accordance with current policies and procedures
  • Providing recommendations and best practices for system and technical areas such as reporting, integrations, printing, networks, configurations, architectures related to InterSystems TrakCare solution and related products
  • Producing technical documentation and training material such as reference materials, installation instructions, user guides, knowledge-base articles
  • Continuously improving customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management
  • Improving response time to customer inquiries by continuously improving communication, analytical, and learning skills
  • Reporting development using 3rd party products such as JReports
  • Providing virtual and on-site technical training if required
  • Participating in remote and on-site technical support, implementations, and upgrades as required
  • Participating in the on-call 24-hour roster service as required

Requirements and Qualifications

To be successful in this role, you will need:

  • Knowledge of object-oriented programming and web scripting languages, such as Python, REST/API, HTML, and JavaScript, SQL, data analysis, and database methodologies
  • Knowledge of Linux is strongly desired, and VMWare is a plus

Education and Training

Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent

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