Luxury Hospitality Leader

3 days ago

Sydney, New South Wales, Australia beBeeAmbassadorship Full time $70,000 - $85,000
Job Title: Guest Service Team Lead

As a Guest Service Team Lead, you will be responsible for delivering exceptional guest service and ensuring that our guests have a memorable experience.

  • Key Responsibilities:
    • Ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).
    • Utilize guest service skills to lead by example and provide efficient service for guest check in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.
    • Maintain strict security procedures to ensure efficient cash handling and control of confidential guest data to ensure guest and ambassador safety.
    • Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.
    • Liaise with other departments to ensure service times are adhered to.
    • Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.
    • Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.
    • Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.
    • Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
    • Set up systems to protect and maintain control of outlet service equipment, correctly recording breakages and carry our regular stock takes.
    • Ensure ambassadors are competent in all service procedures and they are able to maximise sales to guests, including the use of up-selling techniques.
    • Ensure guest billing is completed accurately following hotel standard operating procedures and that correct charges are posted.
    • Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.

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