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Workshop Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia beBeeResponsibilities Full time $60,000 - $90,000
Job Title:

Customer Service Manager

About the Role:

We are seeking a Customer Service Manager to oversee customer engagement and data entry for our workshop.

Main Responsibilities:
  • Maintain and build relationships with existing key accounts.
  • Communicate and manage customer expectations regarding workshop bookings and scheduling.
  • Attend to customer payments as required.
  • Perform data entry involving timecards, service information, and invoicing, along with various tasks from the accounts department.
  • Control vehicle condition reports and liaise with customers on pick-up/drop-off.
  • Maintain workshop documents including service records, quality assurance, and consumables.
Requirements:
  • Proven administration and customer service experience.
  • Experience with workshop operations.
  • Good understanding of and relevant experience in the transport industry; experience in hydraulics and/or braking is highly regarded.
  • Ability to show initiative, solve problems, and make decisions.
  • Ability to work autonomously in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Effective time management skills.
  • Proficiency with Microsoft Outlook, Word, and Excel.
  • Ability to work effectively with a diverse range of individuals.
About Us:

We offer a supportive team environment, competitive salary package, access to employee benefits, and more.