Tolling Operations Manager
2 weeks ago
Key Responsibilities:
- Establish and manage tolling operations, focusing on revenue collection, credit management, and enforcement.
- Oversee all aspects of toll revenue collection, including credit and billing processes, enforcement mechanisms, and interoperability with external tolling systems.
- Act as the key business representative for the procurement and delivery phases of the Toll Collection Capability Project, ensuring alignment with operational requirements.
- Manage relationships with Australian Tollway Operators, financial institutions, and enforcement partners, ensuring legal compliance and efficient toll revenue management.
- Develop and implement policies and procedures to ensure compliance with revenue and credit policies, including managing risk associated with billing and enforcement.
- Collaborate with internal and external stakeholders to ensure operational readiness for the go-live of the tolling system.
- Establish and lead the Tolling Operations team, planning for growth and ensuring operational excellence.
- Analyze performance data, identify trends, and implement continuous improvements to enhance operational efficiency.
- Oversee customer communications, billing, and reconciliation processes, ensuring a seamless experience for users.
- Maintain tolling operations documentation and disaster recovery plans.
Key Requirements:
- 10+ years of experience in Operations Management or equivalent, with substantial expertise in tolling or a similar environment involving high-volume, low-value financial transactions.
- Strong experience in toll monitoring, multilane free flow tolling operations, and business finance.
- Proven leadership in managing tolling systems, interoperability, and enforcement processes.
- Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation.
- Experience in technology project delivery, acting as a business sponsor, ensuring operational readiness for greenfield projects.
- Expertise in stakeholder management, strategic planning, and systems thinking.
- Ability to manage relationships with a wide range of internal and external stakeholders, including toll operators, government agencies, and service providers.
- Tertiary qualifications in Business, Finance, or a related discipline are required.
About the Role:
This is a critical role in ensuring the smooth operation of toll revenue collection processes and supporting business functions. The Tolling Operations Manager will play a leading role in contributing to the procurement and delivery of STC's Toll Collection Capability Project, ensuring the tolling solution is delivered on time and meets operational requirements.
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