IT Support Specialist
7 days ago
Bulla Dairy Foods, a leading Australian dairy company, is seeking an experienced IT Support Specialist to join its Finance and IT team. As a key member of the team, you will be responsible for providing technical support to users across the organization, ensuring seamless IT operations and excellent customer service.
Key Responsibilities- Technical Support: Provide timely and effective technical support to users, resolving hardware, software, and network-related issues.
- Help Desk Management: Manage and respond to incoming helpdesk requests, adhering to ITIL/ITSM framework standards.
- Office 365 Support: Support and maintain Office 365 services, including Exchange Online, Teams, Intune, and Defender.
- Azure Support: Provide technical support for Azure services, including IAAS, NSG, Conditional Access, Microsoft Entra, Express Route, and AVD.
- Access Management: Identify and manage access to systems and applications, conducting periodic privileged access reviews.
- L2 and L3 Support: Provide advanced technical support to internal staff and external contractors, resolving complex issues.
- Image Building and Validation: Build and validate standard operating environment (SOE) images.
- User Onboarding and Offboarding: Manage user onboarding and offboarding processes, ensuring seamless transitions.
- Network Infrastructure Support: Support and maintain VLAN network infrastructure, including switches and access points.
- Asset Management: Track and manage all IT hardware and software assets.
- On-Call Support: Provide on-call support as required, ensuring 24/7 IT operations.
- Performance Metrics: Achieve targets for average resolution time and number of active helpdesk requests.
- Experience: 2 years of previous experience in supporting IT services in a manufacturing environment.
- Certifications: ITIL foundation certification and recent Microsoft Certification with Office 365 (advantageous).
- Skills: Knowledge of Windows 10/11 Operating Systems, virtualization platforms, Azure, and managing key server roles (AD, DNS, DHCP, Group Policy).
- Communication: Excellent communication, writing, presentation, and negotiation skills.
- Reliability: Driving license and reliable car.
Bulla Dairy Foods is a proud, Australian family-owned business with a long history and bright future. We offer a hybrid working model, opportunities for professional growth, and a great cultural environment. Join our team and contribute to the success of this iconic household brand.
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