Insurance Client Service Specialist

23 hours ago


Melbourne, Victoria, Australia Aon Full time
Job Title: Insurance Client Service Specialist

We are seeking a highly skilled Insurance Client Service Specialist to join our team at Aon. As an Insurance Client Service Specialist, you will be responsible for providing exceptional client service and support to our insurance clients.

Key Responsibilities:
  • Provide administration support to our Account Brokers regarding client insurance/risk needs
  • Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
  • Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
  • Prepare, lodge, and invoice insurance policies in an accurate and timely manner
  • Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
  • Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
  • Enhance the client experience through outstanding customer service
Requirements:
  • Experience supporting Senior Brokers with their client accounts (highly regarded)
  • Client service, underwriting, claims or insurance broking experience (highly regarded)
  • Experience across general insurance products (highly regarded)
  • Tier 1 - Insurance Broking qualification or willingness to achieve this qualification (highly regarded)
  • Strong communication, problem solving and analytical skills
  • Excellent attention to detail
  • Competent with Microsoft Office including Word and Excel
About Aon:

Aon is a global professional services firm that helps organizations navigate a rapidly changing world. We are united through our shared purpose of shaping decisions for the better to protect and enrich the lives of people around the world.

We are committed to creating a diverse and inclusive workplace where our colleagues can thrive and grow. We offer a comprehensive benefits package, ongoing training and mentoring, and a pathway for career progression.

At Aon, we believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. We encourage you to be you, be unique with us.



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