Customer Service Representative
1 month ago
Council is seeking highly motivated individuals for Casual Customer Service Officer positions within the Business Transformation Department. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our community.
Main Responsibilities- Respond to and resolve customer enquiries in a timely and empathetic manner
- Provide information on Council's services and facilities to customers and staff
- Process payments and ensure accurate receipting
- Support the administration and delivery of Visitor Services
- Promote a professional and welcoming environment
- Foster a team approach with volunteers
We are looking for individuals who possess:
- A commitment to delivering exceptional customer service
- High-level organisational and administrative skills
- Technological skills to meet the requirements of the position
- Well-developed verbal and written communication skills
- The ability to demonstrate behaviours in line with Frankston City Council's values
- The ability to meet Key Performance Indicators (KPIs)
Join a workplace that values innovation and transformation. As an employee, you will have access to:
- Professional and career development opportunities
- The Employee Assistance Program
This position is a Band 4, currently remunerated $ per hour, plus superannuation.
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