Customer Service Team and Bookings Team

6 months ago

Frankston, Australia peninsula plus Full time

**_Peninsula Plus_**

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have three amazing hubs: Mornington, Frankston and Dromana.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Social Workers, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

We are recruiting for our Booking Team and the Customer Service Team.

Our customer service team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children a high five and stamps and share a quick chat with parents.

Our Bookings Team works with families and our clinicians to ensure that we are able to make the biggest impact in the work we do. The team helps our clients/families understand the process, supports on offer and facilitates their onboarding as a Pen Plus client.
- Strong interpersonal skills and emotional intelligence.
- Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
- Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
- Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
- Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required
- Current Working with Children Check
- National Police Check
- NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered.

See our Website for more information.

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