Customer Service and Client Engagement

4 weeks ago


Frankston, Australia peninsula plus Full time

**_Peninsula Plus_**

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have three amazing clinics: Mornington, Frankston and Dromana.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Social Workers, Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.
- Strong interpersonal skills and emotional intelligence.
- Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
- Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
- Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
- Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.
- Demonstrated experience in Medical or Allied Health Reception using medical software.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required
- Current Working with Children Check
- National Police Check
- NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Part Time - Three days per week during business hours.

See our Website for more information.


  • Client Advisor

    1 week ago


    Frankston, Australia Benetas Full time

    **Client Advisor** - **Leading not-for-profit, values based organisation**: - **Great working environment and salary packaging benefits**: - **12 month Fixed Term Contract - Full Time** **What YOU do matters!** **Key Responsibilities**: - Provide packaged care clients with appropriate information relating to their needs - Undertake client intake and...

  • Client Advisor

    3 weeks ago


    Frankston, Australia Benetas Full time

    **Client Advisor** - Leading not-for-profit, values based organisation - Great working environment and salary packaging benefits - Full time, temporary position based in Frankston with weekends off **What YOU do matters!** **Key Responsibilities**: - Provide packaged and private clients with appropriate information relating to their needs - Undertake...

  • Engagement Officer

    3 weeks ago


    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Engagement Officer

    7 days ago


    Frankston, Australia South East Water Corporation Full time

    **Who are we?** We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Customer Service

    3 weeks ago


    Frankston, Australia peninsula plus Full time

    **_Peninsula Plus_** An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work. We are located on the Mornington Peninsula and have three amazing clinics: Mornington, Frankston and Dromana. Our Team comprises Speech Pathologists,...

  • Client Advisor

    3 weeks ago


    Frankston, Australia Benetas Full time

    **Client Advisor** - **Leading not-for-profit, values based organisation**: - **Great working environment and salary packaging benefits** **What YOU do matters!** **Key Responsibilities**: - Provide packaged care clients with appropriate information relating to their needs - Undertake client intake and assessments, including planning, monitoring and...


  • Frankston, Australia HOBAN Recruitment Full time

    Customer service opportunity not to be missed! Join a supportive and collaborative team environment with ongoing up-skilling and development. We are currently seeking experienced Customer Service professionals for opportunities for our client in Frankston. Whilst working as an enthusiastic and highly motivated Customer Service Officer / Licence Testing...


  • Frankston, Australia Employment Plus AU Full time

    Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...

  • Engagement Advisor

    3 weeks ago


    Frankston, Australia South East Water Corporation Full time

    Who are we? We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...


  • Frankston, Australia Lifecare Full time

    About the role Lifecare are seeking a Client Services Officer to join our dedicated team and positively contribute to the exceptional care of our patients. This is a casual role working to support the team in Frankston, you will enjoy been ideally located to cafes, free parking, and access to public transport. This position given its nature is required to...

  • Service Crew Member

    3 weeks ago


    Frankston, Australia Service Stream Full time

    Primary Location Frankston South - Penlink Job Description Summary Service Stream’s Transport Division are currently seeking Service Crew Members to join our Peninsula Link team About the Role Service Stream’s Transport Division are currently seeking Service Crew Members to join our team on a casual basis. The team at Peninsula Link undertake the...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 493191 **Work type**: Temp Part Time **Location**: Frankston **Categories**: Administrative Situated on the stunning eastern shores of Port Phillip Bay, Frankston is the gateway to the Mornington Peninsula and a destination in its own right, offering visitors a unique mix of beaches, local attractions, and cultural experiences. Our leadership...


  • Frankston, Australia HOBAN Recruitment Full time

    Join our team in Frankston and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: - Uphold our clients' policies, ensuring satisfaction both over the counter...


  • Frankston, Australia Peninsula Health Full time

    **- Immerse yourself in an inclusive, diverse and supportive culture** - **Salary Packaging**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care....


  • Frankston, Australia Benetas Full time

    **Client Advisor** - **Leading not-for-profit, values based organisation**: - **Great working environment and salary packaging benefits**: - **Full time permanent** position office based in** Frankston** **What YOU do matters!** **Key Responsibilities**: - Provide packaged and private clients with appropriate information relating to their needs -...


  • Frankston, Australia Frankston City Council Full time

    **Job no**: 493246 **Work type**: Full Time, Part Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and...


  • Frankston Area, Australia Altius Group Full time

    About us As part of Altius Group Executive Health Solutions is the leading provider of corporate health programs throughout Australia. We are seeking a Part time motivated Client Services Liaison to work in our Health Assessment Centre located in Martin Place Your new role: Are you looking for a dynamic and varied role where no two days are the same? As a...

  • Branch Manager

    10 hours ago


    City of Frankston, Australia Australia and New Zealand Banking Group Limited Full time

    About the RoleThis role plays a key part in helping customers achieve their financial goals through meeting their end-to-end banking needs. The successful candidate will be passionate about delivering excellent customer service and creating strong advocates for ANZ.

  • Service Crew Member

    3 weeks ago


    Frankston, Australia Service Stream Full time

    Primary Location Frankston South - Penlink Job Description Summary Service Stream’s Transport Division are currently seeking Service Crew Members to join our Peninsula Link team About the Role Peninsula Link is a toll-free 27 kilometre road link between EastLink at Carrum Downs and the Mornington Peninsula freeway at Mount Martha. Peninsula Link enables...


  • Frankston, Australia peninsula plus Full time

    **_Peninsula Plus_** An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work. We are located on the Mornington Peninsula and have three amazing hubs: Mornington, Frankston and Dromana. Our Team comprises Speech Pathologists,...