Technical Support Expert

10 hours ago

Melbourne, Victoria, Australia beBeeTroubleshooting Full time $80,000 - $90,000
Technical Support Engineer Role

We are seeking a skilled Technical Support Engineer to join our team.

This role involves complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.

The successful candidate will lead high-severity incident response, orchestrate cross-functional collaboration, and drive rapid resolution of critical robotic system issues.

You will deliver timely and accurate solutions to customer requests and issues through effective ticket handling, and drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs.

This position requires 2+ years of experience in a technical role, preferably in support engineering or system administration, with excellent written and verbal communication skills.

Bachelor's degree in information technology or computer science, or a combination of relevant education and experience is required.

Preferred qualifications include 4+ years of experience in a technical support or support engineering role, with experience working with AWS, SQL, and observability platforms such as Grafana and Kibana.

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