National Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia Vertiv Full time

**About Us**

At Vertiv, we're passionate about meeting the accelerating demand for data with innovation and passion. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures.

**Our Mission**

We leverage our portfolio of hardware, software, analytics, and services to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

**Why Work with Us?**

  • We offer meaningful and fulfilling work that makes a real impact.
  • We have inspiring and caring leaders who prioritize your growth and well-being.
  • We're a global talent center that fosters collaboration and innovation.
  • We provide opportunities for you to recharge your potential and take on new challenges.

**Responsibilities**

  • Act as the primary service contact for assigned major customers, building strong relationships and trust.
  • Manage customer relationships, proactively anticipating customer needs based on established relationships and customer expectations.
  • Monitor received reports for PMs and callouts, ensuring timely responses and resolutions.
  • Redirect Work Orders to appropriate Channels, ensuring efficient issue resolution.
  • Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request.
  • Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements.
  • Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register.
  • Review progress invoices issued against project works, claimed costs and outstanding costs upon request.
  • Submit quick changes for equipment entry (correction, removal or replacement of serial number as required).
  • Consolidate new equipment lists upon request.
  • Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM.
  • Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors.

**Continuous Improvement**

  • Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertiv's quality image to customers and suppliers.

**WHS, Environment & Quality**

  • Comply with all Work, Health & Safety, Environment and Quality obligations.
  • Actively promote safety in the workplace.

**Requirements**

  • High School Certificate – Year 12 or above.
  • Administration qualifications.
  • Microsoft Excel, Word, etc.
  • Administration / Service support.
  • Customer Service.
  • Strong communicator – verbal and written.
  • Prioritisation competence in fast–paced environment.
  • Team player.
  • Attention to detail and accuracy.

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