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National Service Coordinator

2 months ago

Sydney, New South Wales, Australia Vertiv Full time
{"title": "Service Administrator Role", "description": "

At Vertiv, we're passionate about delivering innovative solutions that meet the accelerating demand for data. As a Service Administrator, you'll play a critical role in ensuring our customers' vital applications run continuously, perform optimally, and scale with business needs.

Key Responsibilities:

  • Act as the primary service contact for assigned major customers
  • Manage customer relationships, building confidence and trust, proactively anticipating customer needs based on established relationships and customer expectations
  • Monitor received reports for PMs and callouts
  • Redirect Work Orders to appropriate Channels
  • Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
  • Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
  • Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
  • Review progress invoices issued against project works, claimed costs and outstanding costs upon request
  • Submit quick changes for equipment entry (correction, removal or replacement of serial number as required)
  • Consolidate new equipment lists upon request
  • Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
  • Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors

Continuous Improvement:

  • Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertiv's quality image to customers and suppliers

WHS, Environment & Quality:

  • Comply with all Work, Health & Safety, Environment and Quality obligations
  • Actively promote safety in the workplace

Requirements:

  • High School Certificate – Year 12 or above
  • Administration qualifications
  • Microsoft Excel, Word, etc
  • Administration / Service support
  • Customer Service
  • Strong communicator – verbal and written
  • Prioritisation competence in fast–paced environment
  • Team player
  • Attention to detail and accuracy
", "lang_code": "en-US"}