Claims Resolution Specialist
4 days ago
We are seeking a skilled and compassionate professional to join our team as a Claim Resolution Specialist.
This role will involve managing a portfolio of complex death claims through to closure, while providing exceptional support and assistance to families and loved ones of deceased members.
The successful candidate will have strong problem-solving skills, attention to detail, and excellent communication and organisational abilities.
- Lead the review and manage death claim distribution through case management to payment.
- Be a first point of contact for claimants ensuring they have all the factual information and are well informed of the claim process and progress.
- Maintain queues under case management ensuring all outstanding work items are acted on within service standards.
- Ensure workflow is maintained at a high standard.
The key responsibilities of this role include:
- Managing a portfolio of complex death claims through to closure.
- Providing exceptional support and assistance to families and loved ones of deceased members.
- Coordinating with insurers and other third parties to ensure successful assessment of insurance claims.
To be successful in this role, you will need:
- Strong empathy skills when speaking to claimants on the phone.
- Strong problem-solving and solutions outcomes skills.
- Meticulous attention to detail and pride in performance.
- Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).
- Excellent written and oral communication skills.
We offer a range of benefits to our employees, including:
- Ongoing learning and development opportunities.
- Career opportunities across our expanding global organisation.
- Generous leave entitlements.
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