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Community Client Relations Specialist
3 weeks ago
- Provide a welcoming and efficient first point of contact for clients via email, phone, and in-person interactions.
- Liaise with clients to convert them into active program participants.
- Support the team by communicating effectively with internal and external stakeholders.
- Manage client relationships and provide ongoing support to ensure high levels of satisfaction.
- Grow the client database through referrals, follow-ups, and outreach efforts.
- Assist with updating client registration details and data management.
- Previous experience in a front-facing customer service position.
- Excellent communication and interpersonal skills.
- Able to work autonomously and as part of a close-knit team.
- Discretion when dealing with sensitive information.
- Ability to problem-solve and demonstrate initiative.
We are a reputable not-for-profit organisation dedicated to making a positive impact in the community. Our experienced team is passionate about delivering exceptional customer service and making a difference in people's lives.
