Customer Experience Marketing Specialist

2 days ago


Richmond, Australia REA Group Full time

At REA Group, we're committed to changing the way the world experiences property.

We're a leading global digital business, specialising in property, and we're looking for a skilled Customer Experience Marketing Specialist to join our team.

This is a fantastic opportunity to drive audience awareness, engagement, and conversion by leveraging our marketing technology to deliver personalised omni-channel programs that support our audiences at all stages of their journey.

The successful candidate will be responsible for planning and delivering a busy calendar of cross-channel customer marketing campaigns across In-App Messaging, Push, Email, and SMS within our current marketing automation platforms (Salesforce Marketing Cloud and Braze).

You'll work closely with the customer Product, GTM, CX, and sales teams to develop, execute, and measure multi-channel campaigns to drive awareness of products, reach revenue targets, and maintain customer sentiment.

A key part of this role is developing and executing on a robust optimisation testing stream with continual testing and improvements to be managed within our marketing automation platforms, with the goal of proving incremental uplift in engagement and conversion.

You'll also analyse the performance of campaigns in all channels and share learnings and actionable insights with the team and broader REA group.

The ideal candidate will have strong attention to detail and a passion for creating great user experiences, as well as being technically savvy and strong at all aspects of campaign creation and management.

They'll be able to identify new opportunities, quantify estimated business and consumer impact, shape ideas into actionable campaign plans through to implementation and post-launch analysis.

Data and results-led, they'll be experienced in creating testing strategies to increase and measure communication performance.

Perseverance in solving problems and a willingness to get hands dirty and implement, but flexible to switch to a more strategic customer lifecycle and creative lens when required, are essential skills for this role.

The salary for this position is approximately $95,000 - $115,000 per year, depending on experience.



  • Richmond, Australia REA Group Full time

    About the Role:The Lifecycle Campaign Specialist is a key member of the Audience & Marketing team within the REA Group.As a specialist in customer experience, you will be responsible for creating and delivering personalized omni-channel programs that drive audience awareness, engagement, and conversion.Plan and execute cross-channel customer marketing...


  • Richmond, Australia REA Group Full time

    Lifecycle Campaign Specialist Role OverviewWe're REA Group, a leading global digital business specialising in property. Our people are the key to our success, with a thriving culture centred around high performance and care.The Lifecycle Campaign Specialist role sits within the Lifecycle and Engagement team, part of Audience & Marketing. Our purpose is to...


  • Richmond, Australia REA Group Full time

    Lifecycle Marketing SpecialistWe're REA Group, a leading global digital business specializing in property.Our people are the key to our success, and we're looking for a talented Lifecycle Marketing Specialist to join our team.The successful candidate will be responsible for planning and delivering cross-channel customer marketing campaigns, developing...


  • Richmond, Australia REA Group Full time

    At REA Group, we are changing the way the world experiences property. Our vision is to deliver exceptional customer experiences through innovative marketing solutions.About the RoleWe are seeking a highly skilled Property Marketing Specialist to join our Lifecycle and Engagement team. In this role, you will be responsible for planning and delivering...


  • Richmond, Australia REA Group Full time

    About the RoleWe're seeking an experienced Lifecycle Campaign Manager to join our team at REA Group. This is a challenging and rewarding role that will see you drive growth for our financial Services business.What You'll DoYou will collaborate with stakeholders to define and prioritise new opportunities, balancing consumer relevancy and maximising ROI for...

  • Experience Manager

    1 week ago


    Richmond, Australia REA Group Full time

    About REA GroupREA Group is a leading global digital business, specialising in property. From humble beginnings in Melbourne's east in 1995, we have grown into a company changing the way the world experiences property.Australia's Top 5 Best WorkplaceWe are proud to be named in Australia's Top 5 Best Workplaces two years in a row, as well as being recognised...

  • Marketing Specialist

    3 months ago


    Richmond, Australia Dentapex Full time

    Join an enthusiastic team of boutique Dental Company located in Richmond as a Marketing Specialist in this exciting new role. We are seeking a creative and dynamic professional with experience in a growing Dental company, ideally during a period of rapid expansion. In this role, you will work closely with the Director to lead and implement all marketing...


  • Richmond, Australia EstimateOne Full time

    About E1E1 is a leading Australian SaaS platform and a 2022 Best Places to Work in Australia and NZ. Our ambition is to become the global industry standard procurement platform in the commercial construction industry.We're the market leaders in Australia & NZ, and are now extending our product into the UK. Our recent $20M investment will support our...

  • Marketing Specialist

    6 months ago


    Richmond, Australia Optimising Full time

    Optimising Pty Ltd, located in Richmond, is a marketing firm specialising in SEO for businesses big and small. We require a full time Marketing Specialist with at least 2 years of relevant experience and a Bachelor’s qualification. **Main Duties of the Role**: The main duties of the role include, but are not limited to: - Conceptualise, plan, and create...


  • Richmond, Australia DELAWARE NORTH Full time

    Unlock a rewarding career as Marketing and Brand Experience Manager at Delaware North, the premier hospitality company that brings people together to create unforgettable experiences. We're seeking an exceptional candidate with a passion for marketing and a knack for growing brand awareness.About the RoleThis is a fantastic opportunity to join our dynamic...


  • Richmond, Australia REA Group Full time

    At REA Group, we are on a mission to change the way the world experiences property. Our Lifecycle and Engagement team is looking for a skilled Strategic Marketing Campaign Specialist to join our ranks.The successful candidate will play a pivotal role in driving audience awareness, engagement, and conversion by leveraging our marketing technology to deliver...


  • Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Are you looking for an opportunity to launch your career in pharmaceutical sales? Look no further! Our new and exciting Customer Experience Team is seeking a sales superstar to help us develop our business in the pharmaceutical industry. With a killer training program and opportunities for professional development and advancement, this is your chance to...


  • Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a Customer Advocacy Manager to enhance customer experience and deliver a best-in-class Customer Insights function.The successful candidate will support the Head of Customer Insights to inform business decisions that drive strategic objectives and deliver exceptional customer experiences.Key...

  • Marketing Specialist

    6 months ago


    Richmond East, Australia Arrotex Pharmaceuticals Pty Full time

    Fast-paced pharmacy franchise committed to expert health advice and low prices - Convenient head office location close to public transport, cafés and shops - We are a values-led business with a supportive, friendly & social team and cultu **About the role**: We are looking for hands-on and energetic Marketing Specialists (x2) to join our dynamic Chemist...


  • Richmond, Australia Medtronic Full time

    **Careers that Change Lives **In this exciting role as a Market Development Specialist, you will have responsibility for leading Market Development initiatives to assist in building out robotic-assisted spine surgery to the standard of care. The Cranial & Spinal Technologies (CST) Operating Unit is one of the largest businesses at Medtronic and is redefining...


  • Richmond, Australia REA Group Full time

    At the REA Group, we are not just a digital business, but a leading global company that has grown significantly from humble beginnings. Our bold goals aim to change the way the world experiences property, making us a key player in this industry. Whether you're looking for your next home or seeking to finance one, we are here to assist you every step of the...


  • Richmond, Australia REA Group Full time

    About REA GroupREA Group is a leading digital media company in Australia, with a focus on delivering exceptional customer experiences through our various businesses.Estimated Salary: $80,000 - $110,000 per annumJob Description:About the RoleWe are seeking a highly skilled and experienced Marketing Communications Specialist to join our Corporate...


  • Richmond, Australia Dr Martens Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...


  • Richmond, Australia Skechers Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...


  • Richmond, Australia Make-A-Wish Full time

    **Help grant wishes to critically ill children across Australia** - Join an amazing team of passionate and driven people who make wishes happen - Opportunity to learn and develop experience as part of a fast-moving marketing team for a trusted brand - Flexible work arrangements available Make-A-Wish is one of Australia's most trusted charities, creating...