Technical Support Specialist

3 days ago

Sydney, New South Wales, Australia Microsoft Full time

Microsoft Career Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will play a crucial role in delivering exceptional customer experiences and resolving complex technical issues.

About the Role

This is a challenging and rewarding opportunity for a talented individual with a passion for technology and customer support. You will work closely with our customers, collaborating across teams to troubleshoot and resolve technical issues, and develop your skills through training and readiness programs.

Responsibilities

  • Owning, investigating, and solving complex customer technical issues
  • Collaborating with internal teams and leveraging troubleshooting tools and practices
  • Leading in building communities with peer delivery roles and sharing knowledge through readiness programs, technical coaching, and mentoring
  • Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

Requirements

  • 3+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) of technical support, technical consulting experience, or information technology experience
  • Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Networking concepts – DNS, protocols, Devices
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL, and Kerberos
  • Exception Handling
  • Memory Management concepts
  • Tools – Netmon, Perfmon, SQL Profiler
  • BASIC DEBUGGING SKILLS
  • BASIC SQL Server Administration concepts
  • Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Estimated Salary Range: $80,000 - $120,000 per annum, depending on location and experience. This position requires weekend or after-hour on-call upon business needs and verification of Australian citizenship due to citizenship-based legal restrictions.

  • Technical Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Philips Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Philips.About the RoleThis is an exciting opportunity for a recent graduate or experienced professional to embark on a career in technical support. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    **About the Role**Remote Staff is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Respond to technical support emails and phone calls in a timely and professional manner.Investigate and resolve complex technical...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleMicrosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to resolve technical issues and improve their experience with our products.Key ResponsibilitiesProvide technical support to customers via...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for resolving complex customer technical issues and providing exceptional support to our customers.Key ResponsibilitiesReview and troubleshoot customer issues to identify root causes and develop...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Unlock your potential as a Technical Support Specialist at Microsoft, where you'll play a pivotal role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our Customer Service & Support (CSS) team, where you'll be part of a dynamic group that builds trust and confidence for every person and organization...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at the University of South Australia. This is an exciting opportunity to be part of a dynamic and innovative environment, where you will play a crucial role in supporting academic programs and research activities.As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Employsure Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Employsure. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to staff via phone, email, and in-personDeploy...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    At Ignite, we're looking for a highly skilled Technical Support Specialist to join our team.About the RoleA Service Desk Officer/Analyst is a crucial link between end-users and technical support teams. As a Technical Support Specialist, you will provide expert-level technical support and guidance to level 1 support and end-users for complex issues that...

  • IT Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Job Title: IT Technical Support Specialist for MSPLocation: RemoteSalary: CompetitiveFiresoft People requires an IT Technical Support Specialist for our client, a leading IT Service Provider. The ideal candidate will work directly with clients to provide technical support and maintenance for their IT infrastructure.Key Responsibilities:Support and...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    Technical Support Specialist - Japanese LanguageWe are seeking a dedicated and enthusiastic technical support specialist fluent in Japanese to join our technical support team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support.Key Responsibilities:Provide first-level...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    Technical Support SpecialistWe are seeking a dedicated and enthusiastic technical support specialist fluent in Japanese to join our team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support.Key Responsibilities:Provide first-level and some second-level technical...

  • Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time

    Job Overview:REAL TIME AUSTRALIA is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other team members in various technologies.Key...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia NTT DATA Full time

    OverviewNTT DATA, a leading global technology services provider, is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients.Estimated Salary: $80,000 - $110,000 per yearJob DescriptionWe are looking for a highly motivated and detail-oriented Technical...

  • Technical Support Specialist

    7 days ago

    Sydney, New South Wales, Australia Philips Full time

    Job DescriptionThe Technical Support Specialist role at Philips involves providing technical assistance to customers, ensuring the smooth operation of our HealthTech products and services. As a key member of our team, you will be responsible for executing technical service requests, diagnosing issues, and implementing solutions.About the JobThis is an...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Hamilton Island Enterprises Full time

    Technical Support SpecialistHamilton Island Enterprises is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for various computer systems and software applications within the organization.The RoleThis position is responsible for...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide 6-star customer service by resolving escalated Helpdesk Tickets.Operate and...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia James Hardie Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at James Hardie. As a Technical Support Specialist, you will provide excellent technical support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide AU wide technical support to builders, architects, salespeople, and the general...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Datacom Full time

    About the Role:Datacom is seeking an experienced Technical Support Specialist to join our team in Sydney. As a key member of our End User Services team, you will be responsible for providing technical support to our customers, ensuring their IT infrastructure runs smoothly and efficiently.Your Key Responsibilities:Provide exceptional technical support to our...