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Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Microsoft Full time

About This Role

As a Senior Technical Support Engineer at Microsoft, you will play a critical part in empowering every person and organization on the planet to achieve more. We are seeking a highly skilled and passionate professional to join our Customer Service & Support (CSS) organization.

Responsibilities

  • Response and Resolution
    • You will own, investigate, and solve complex customer technical issues, acting as an advisor to the customer and collaborating within and across teams to leverage troubleshooting tools and practices.
  • Readiness
    • You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
  • Product/Process Improvement
    • You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

What We Offer

At Microsoft, we are passionate about empowering our customers to achieve more. We offer a collaborative and innovative work environment, opportunities for career growth and development, and a comprehensive benefits package.

Requirements

To be successful in this role, you will need strong technical and problem-solving skills, excellent communication and collaboration skills, and a passion for delivering customer success.