Renewal Specialist

4 weeks ago


Melbourne, Victoria, Australia NetApp Full time

Job Summary: We are seeking a skilled Renewal Specialist to join our team at NetApp. As a Renewal Specialist, you will be responsible for managing the existing customer base and executing strategies to retain and grow the customer base.

Key Responsibilities:

  • Work closely with Client Executives and CSM to determine account install base strategy and identify retention opportunities.
  • Own the IB management process and support IB retention sales within the assigned specialty.
  • Maintain and grow retention rates, including renewal on-time and in-quarter rates, tech refresh, keystones, and cloud subscriptions.
  • Establish profitable relationships with channel partners, customers, and account teams, focusing on retention and identifying opportunities for upselling and minimizing churn.
  • Design, scope, and prepare customer proposals within the assigned specialty.
  • Own the quoting process and quote quality for core renewals, tech refresh, managed services, and cloud renewals.
  • Serve as a subject matter expert and provide technical advice related to customer proposals and quotes.

Requirements:

  • Hands-on experience as a renewal specialist in storage or a similar IT space.
  • Aptitude and readiness for learning and understanding new technologies.
  • Creativity in problem-solving and good customer service skills.
  • Ability to understand and communicate technical solutions and selling concepts.
  • Strong ability to use data to drive insights and execute.
  • Strong communication and organizational skills.

About NetApp: NetApp is a leading company in the AU, and we are committed to growing rapidly. This is an exciting opportunity to join our team and be part of our success.

Why Hatch? Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like NetApp.


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