Renewals Specialist
2 months ago
Tesserent is a leading cybersecurity solutions provider, partnering with clients across Australia and New Zealand to protect their digital assets. With a strong presence in the region, we offer a comprehensive suite of cybersecurity services, including security advisory, technical assurance, cloud services, and more.
Job OverviewThe Renewals Specialist plays a critical role in managing the day-to-day renewal operations for Australia and New Zealand. This is a high-volume role that requires strong administration skills, as well as a sales focus, to upsell and cross-sell additional licenses and renewals to customers.
Key Responsibilities- Create all renewal quotes
- Regularly collaborate with vendors and distribution partners
- Work with the sales organization to upsell and cross-sell additional modules and renewals
- Forecast, report, and analyze sales performance
- Deal re-engineering, margin analysis, and understanding of partner agreements
- Outbound calls to follow up on renewals with the sales organization
- Training on vendor products and certifications
- Process improvement and implementation on renewal systems
- Minimum 2 years' experience in a sales administration or customer-focused support role in an ICT environment
- Effective negotiation and problem-resolution skills
- Demonstration of IT/Cyber product knowledge
- Strong analytical and numerical skills
- Commercial focus
Tesserent offers a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for cybersecurity, we encourage you to apply for this exciting opportunity.
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