Renewal Specialist
4 weeks ago
This Renewal Specialist role at NetApp offers a unique opportunity to manage existing customer relationships and drive revenue growth within the company's Australian operations.
**Key Responsibilities:**
• Work closely with Client Executives and Customer Success Managers to develop account install base strategies and identify retention opportunities.
• Own the installation base management process, supporting retention sales within the assigned specialty (renewal, tech refresh, and cloud subscriptions).
• Maintain and grow retention rates, including on-time and in-quarter renewal rates, tech refresh, keystones, and cloud subscriptions.
• Establish profitable relationships with channel partners, customers, and account teams, focusing on retention and minimizing churn.
• Design and prepare customer proposals within the assigned specialty, collaborating with the NetApp quoting team to ensure quote quality and timeliness.
• Serve as a subject matter expert, providing technical advice on customer proposals and quotes, addressing customer and channel partner queries.
**Requirements:**
• Hands-on experience as a Renewal Specialist in the storage or similar IT space.
• Aptitude for learning and understanding new technologies.
• Strong communication and organizational skills, with the ability to interact and collaborate with cross-functional teams across time zones and cultures.
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