Technical Documentation Specialist

7 days ago

Sydney, New South Wales, Australia Motorola Solutions Full time

Job Description

We are seeking a skilled Technical Writer to join our dynamic and fast-paced product management team at Motorola Solutions. As a Technical Writer, you will be responsible for creating clear, concise, and comprehensive documentation for our cloud-based software products.

Key Responsibilities

  • Develop and maintain high-quality learning center articles, in-application tours, release notes, and other technical documents that clearly communicate complex information in a user-friendly manner.
  • Collaborate with product managers, product owners, designers, and engineers to gather and update product information, and translate it into accurate and engaging user documentation.
  • Monitor support questions, learning center feedback, and feedback from internal teams to continually improve document quality and address any areas for improvement.
  • Effectively engage in multiple initiatives simultaneously, and work independently and collaboratively with product managers, product owners, designers, and engineers.
  • Administer Noggin's client-facing learning center system, ensuring content is well organized, appropriately categorized, accessible, and relevant with each software release.
  • Maintain knowledge of modern trends and best practices regarding communication to software end-users and apply that knowledge in your work, including suggestions for improvements.
  • Coordinate the planning, publication, and distribution of learning content.

Basic Requirements

Qualifications

  • Bachelor's degree in Technical Communication, Computing Science, English, or a related field, or equivalent practical experience.
  • Proven experience of 5+ years as a technical writer, preferably in the SaaS or software industry, with a strong portfolio of technical documentation.
  • Excellent written and verbal communication skills, with the ability to convey complex technical concepts in a clear and accessible manner.
  • Strong analytical and problem-solving skills, with the ability to understand and interpret technical information from various sources.
  • Strong attention to detail and a commitment to producing accurate and high-quality documentation.
  • Experience producing software tour or training videos, including hands-on screen capture & basic video/audio editing.

Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status, and other areas of potential difference.

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