Customer Insights Specialist

7 days ago


Mulgrave, Australia Kmart Full time

About the Role:

We are looking for a talented Customer Analyst to join our high-performing and collaborative team at Kmart. As a leader in the retail market, we are optimistic about our future and yours.

Responsibilities:

  • Drive the adoption and use of data in decision making across the organisation through ad hoc data analysis, reporting and BI visualisation.
  • Perform exploratory analysis and identify important patterns and relationships within the data.
  • Work with stakeholders to understand their business problems and drive commercial outcomes by providing impartial, hard-hitting insights of accurate, trustworthy data.
  • Provide technical expertise in data management within marketing and advertising execution platforms to ensure seamless execution of marketing campaigns.

Requirements:

  • 2+ years' experience as an analytics professional with an emphasis on proactive, insights driven analysis.
  • Experience using insights to tell a story, solve business problems, affect change and realise value.
  • Experience working in complex, fast-paced environments with multiple internal and external stakeholders with differing analytics requirements.
  • Strong stakeholder management/ internal consulting experience communicating results of analysis in a format suitable for a range of stakeholders.

What We Offer:

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
  • A team member discount card that gives you a discount at Kmart and Bunnings.
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers.
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
  • We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
  • A dynamic learning and support program.
  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
  • Great career opportunities across the broader Wesfarmers Group.

About Us:

From humble beginnings in 1969, we're now an essential part of 300 communities, and proud of it. We're designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best.



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