Customer Analyst

1 month ago

Mulgrave, Australia Kmart Full time

**Brighter Futures Start Here**

As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

**Join the team**

We have an amazing opportunity for a talented Customer Analyst to join our high performing and collaborative team.

Reporting to the Analytics Lead, the Customer Analyst is responsible for delivering a roadmap of data initiatives that identify efficiencies, unlock opportunities and generate revenue across the Customer function. You will have access to large data sets, giving you the ability to make a tangible impact with your analyses.

**What you’ll be doing**:

- Drive the adoption and use of data in decision making across the organisation through ad hoc data analysis, reporting and BI visualisation
- Perform exploratory analysis and identify important patterns and relationships within the data
- Work with stakeholders to understand their business problems and drive commercial outcomes by providing impartial, hard-hitting insights of accurate, trustworthy data
- Provide technical expertise in data management within marketing and advertising execution platforms to ensure seamless execution of marketing campaigns

**To be successful in this team you will have**:
**Technical Skills required**
- Analytics Competency - high level competency in SQL (Snowflake), advanced Excel, Data Visualisation (eg PowerBI, Tableau), Python/R (desirable but not required).
- Business Acumen - knowledge of key and contributing metrics used to assess and derive insights from customer and transaction data.
- MS Office & Presentation skills.
- Ability to proactively translate business needs into data / reporting requirements.

**Traits / Abilities**
- Ability to clearly articulate commercial benefits of analytics.
- Stakeholder Management - ability to work with internal stakeholders.
- Commercially savvy, naturally curious, able to positively challenge existing practices.
- Naturally collaborative with a strong emphasis on building relationships both internally and externally

**Work Experience**
- 2+ years’ experience as an analytics professional with an emphasis on proactive, insights driven analysis.
- Experience using insights to tell a story, solve business problems, affect change and realise value.
- Experience working in complex, fast paced environments with multiple internal and external stakeholders with differing analytics requirements.
- Strong stakeholder management/ internal consulting experience communicating results of analysis in a format suitable for a range of stakeholders.

**Benefits we’ll offer you**
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart and Bunnings
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
- We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Great career opportunities across the broader Wesfarmers Group

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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