Customer Experience Specialist
5 months ago
**Work Type**:
- Fixed Term Contract - Full Time**Work Mode**:
- On-site**Industry**:
- Automotive**Location**:
- Mulgrave - Victoria**Salary**:
**Reference**:
- BH-26106- We are looking for a Customer Experience Specialist who will play a key role in elevating customer-centricity, generating valuable insights, and enhancing the overall customer experience. You will work collaboratively across teams, utilising tools and technology to analyze data and operational performance, identifying opportunities for improvement.
- Key Responsibilities:
- Manage and administer Customer Experience program, ensuring effective use of the current reporting system.
- Conduct root cause analysis, providing actionable insights for positive customer experiences.
- Review and audit Dealer Customer Boards for issue alignment and resolution progress.
- Provide recommendations for future development of the Customer Experience program.
- Prepare and present results for Customer or Dealer Boards, Meetings, and Committees.
- Address customer inquiries regarding processes and reporting systems.
- Coordinate with external service providers for necessary CX insights and reporting.
Key Requirements:
- Strong written and verbal communication skills with attention to detail.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Basic knowledge of Power Query, VBA coding, Power BI/DAX is highly desirable.
- Understanding of market research principles.
- Ability to collaborate effectively across teams.
**Benefits**:
- Health & Wellbeing initiatives
- Brand promotions and product offers
-
Customer Service Specialist
4 weeks ago
Mulgrave, Victoria, Australia Officeworks Full timeAbout usAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're seeking like-minded individuals to join us.About the roleWe're looking for a Customer Service Specialist to join our team at our Mulgrave store. As a key member of our team, you'll...
-
Customer Service Specialist
1 month ago
Mulgrave, Victoria, Australia Officeworks Full timeAbout UsAt Officeworks, we're passionate about delivering exceptional customer experiences. Our team is the heart of our business, and we're seeking talented individuals to join us in providing top-notch service to our customers.The RoleWe're looking for a Customer Service Specialist to join our team at our Mulgrave store. As a key member of our team, you'll...
-
Customer Resolutions Specialist
2 months ago
Mulgrave, Australia BMW Full timeIt takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. This role presents an excellent opportunity...
-
Multilingual Customer Service Specialist
3 days ago
Mulgrave, Australia Chandler Macleod Full timeWe are seeking a Multilingual Customer Service Specialist to join our team at Chandler Macleod in Mulgrave. This is a permanent full-time role, and the ideal candidate will have excellent communication skills, both written and verbal.The successful candidate will be responsible for providing outstanding support to valued customers, resolving inquiries...
-
Customer Insights Specialist
5 months ago
Mulgrave, Australia Kmart Full time**Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team in Australia, New Zealand and all around the globe come together for a common cause. Giving families easy access to our on-trend products and incredibly low...
-
Product Specialist
1 month ago
Mulgrave, Victoria, Australia Veritas Recruitment Full timeProduct Specialist OpportunityWe are seeking a dynamic and enthusiastic Product Specialist to join our team on a 12-month fixed term contract. As a Product Specialist, you will be the go-to expert on our luxury electric range of vehicles, providing a premium experience to customers and supporting them throughout their purchase journey.Key...
-
Product Specialist
3 weeks ago
Mulgrave, Australia Veritas Recruitment Full timeProduct Specialist Job DescriptionWe are seeking a highly motivated and enthusiastic Product Specialist to join our team at Veritas Recruitment. As a Product Specialist, you will be the go-to expert on our luxury electric vehicles, providing a premium experience to customers and supporting them throughout their purchase journey.Key Responsibilities:Guide...
-
Customer Service Representative VIC
1 month ago
Mulgrave, Victoria, Australia Weploy Full timeJoin Weploy's VIC TeamAt Weploy, we're committed to providing exceptional customer experiences. As a VIC Customer Service Representative, you'll play a vital role in delivering outstanding support to our clients.Key Responsibilities:Handle a high volume of inbound queries via phone, email, and chatProvide accurate and timely solutions to customer...
-
Applications Specialist
5 months ago
Mulgrave, Australia Revvity Full timeJob Title: Application Specialist (Melbourne) **Job Summary**: At revvity we are committed to providing innovative solutions and forging progressive partnerships for a safer and healthier world. To strengthen our Oceania Applications team, we are looking for a Scientific Expert to support our life science and diagnostic solutions. As an Applications...
-
Customer Service Representative
5 months ago
Mulgrave, Australia ESE Recruitment Full timeThe hiring company is at the forefront of revolutionising electronics test and measurement equipment, going beyond products to empower businesses with their cutting-edge solutions. **The Role**: You will play a crucial role as a Customer Service Specialist, tasked with creating memorable and seamless interactions for the clients. Your goal is to create...
-
Customer Insight Specialist
5 days ago
Mulgrave, Australia Kmart Full timeBrighter Futures Start HereKmart, as Australia and New Zealand's biggest and most loved retailer, has been making everyday living brighter for over 50 years. We're a leader in the retail market with an optimistic outlook for our future and yours.At Kmart, we believe that everyone should have the opportunity to be their best. As a Customer Analyst, you'll...
-
Customer Insights Specialist
7 days ago
Mulgrave, Australia Kmart Full timeAbout the Role:We are looking for a talented Customer Analyst to join our high-performing and collaborative team at Kmart. As a leader in the retail market, we are optimistic about our future and yours.Responsibilities:Drive the adoption and use of data in decision making across the organisation through ad hoc data analysis, reporting and BI...
-
Product Specialist
3 weeks ago
Mulgrave, Victoria, Australia Veritas Recruitment Full timeJob Title: Product Specialist - Electric Vehicle ExpertAbout the Role:We are seeking a dynamic and enthusiastic Product Specialist to join our team on a 12-month fixed term contract. As a Product Specialist for a luxury automotive brand, you will be the go-to expert on our electric range of vehicles, providing a premium experience to customers and supporting...
-
Care Coordinator Specialist
3 days ago
Mulgrave, Australia Australian Unity Full timeAs a key member of our Home Health program, which delivers in-home care to help ageing clients live independently, we have an exciting Full Time, 12 month Fixed Term Care Coordinator Specialist position based at our Mulgrave branch. This role is dedicated to ensuring customers' needs and goals are met through comprehensive assessments and care planning.This...
-
Customer Service Representative VIC
4 weeks ago
Mulgrave, Victoria, Australia Weploy Full timeBenefits of WeployOnsite opportunities across Melbourne, offering a dynamic work environmentAbove award hourly rates of $34.48 an hour + super, providing a competitive compensation packageOpportunities for experienced call centre specialists, with a focus on developing your skillsChance to work with some of Australia's leading brands, expanding your...
-
Product Sourcing Specialist
1 week ago
Mulgrave, Australia Kmart Full timeProduct Sourcing SpecialistAt Kmart, we're committed to delivering great value products to our customers. As a Product Sourcing Specialist, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Support the buying team in sourcing high-quality products that meet our customers' needs.Work closely with suppliers to ensure timely...
-
Customer Service Representative
3 weeks ago
Mulgrave, Australia Weploy Full timeBenefits of Weploy:Onsite opportunities across Melbourne, offering a chance to work with leading brands.Above award hourly rates of $34.48 an hour + super.Opportunities for experienced call centre specialists with 1 year's experience within the last 2 years.Consistent full-time hours of 37.5 each week.Your Next Role:Call centre opportunities starting as soon...
-
Agreement Sales Specialist
1 month ago
Mulgrave, Victoria, Australia Konecranes Full timeJob Title: Agreement Sales SpecialistKonecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We are seeking an experienced Agreement Sales Specialist to join our team in Victoria, Australia.Job Summary:The Agreement Sales Specialist will be responsible for managing sales agreements and...
-
Customer Service Representative
2 days ago
Mulgrave, Australia Weploy Full timeWeploy OverviewWe are a leading provider of onsite opportunities in Melbourne's Mulgrave, Scoresby and South Eastern Suburbs. Our company values hard work and dedication, which is why we offer above award hourly rates of $34.48 an hour + super.Your Next Role:We have call centre opportunities available for experienced specialists starting as soon as possible....
-
Inside Sales Specialist
2 weeks ago
Mulgrave, Australia Johnson Controls Full time**About the role**: The Inside Sales Specialist (ISS) is essential in supporting customers by identifying their needs and providing customized solutions, with a strong emphasis on pricing strategies. The role is designed to enhance customer retention and maximize sales opportunities. The ISS works closely with outside sales, customer service, product...