![Veritas Recruitment Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
3 weeks ago
**Work Type**:
- Fixed Term Contract - Full Time**Work Mode**:
- On-site**Industry**:
- Automotive**Location**:
- Mulgrave - Victoria**Salary**:
**Reference**:
- BH-26106- We are looking for a Customer Experience Specialist who will play a key role in elevating customer-centricity, generating valuable insights, and enhancing the overall customer experience. You will work collaboratively across teams, utilising tools and technology to analyze data and operational performance, identifying opportunities for improvement.
- Key Responsibilities:
- Manage and administer Customer Experience program, ensuring effective use of the current reporting system.
- Conduct root cause analysis, providing actionable insights for positive customer experiences.
- Review and audit Dealer Customer Boards for issue alignment and resolution progress.
- Provide recommendations for future development of the Customer Experience program.
- Prepare and present results for Customer or Dealer Boards, Meetings, and Committees.
- Address customer inquiries regarding processes and reporting systems.
- Coordinate with external service providers for necessary CX insights and reporting.
Key Requirements:
- Strong written and verbal communication skills with attention to detail.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Basic knowledge of Power Query, VBA coding, Power BI/DAX is highly desirable.
- Understanding of market research principles.
- Ability to collaborate effectively across teams.
**Benefits**:
- Health & Wellbeing initiatives
- Brand promotions and product offers
-
Customer Insights Specialist
7 days ago
Mulgrave, Australia Kmart Full time**Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team in Australia, New Zealand and all around the globe come together for a common cause. Giving families easy access to our on-trend products and incredibly low...
-
Customer Data Governance Specialist
2 weeks ago
Mulgrave, Victoria, Australia Kmart Full timeBrighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...
-
Applications Specialist
7 days ago
Mulgrave, Australia Revvity Full timeJob Title: Application Specialist (Melbourne) **Job Summary**: At revvity we are committed to providing innovative solutions and forging progressive partnerships for a safer and healthier world. To strengthen our Oceania Applications team, we are looking for a Scientific Expert to support our life science and diagnostic solutions. As an Applications...
-
Product Specialist
2 weeks ago
Mulgrave, Victoria, Australia Veritas Recruitment Full timeAre you passionate about cars and customer service? We are looking for a dynamic and enthusiastic Product Specialist to join a premium automotive brand in their Corporate Head Office on a 12-month fixed term contract. As a Product Specialist, you will be the go-to expert on their range of vehicles, providing a premium experience to customers and supporting...
-
Customer Data Governance Specialist
3 weeks ago
Mulgrave, Australia Kmart Full time**Brighter Futures Start Here** We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the...
-
Customer Data Governance Specialist
1 month ago
Mulgrave, Australia Kmart Full timeCustomer Data Governance Specialist - Master Data and Quality Management Job Details | kmartaustr ...
-
Billing Specialist
2 weeks ago
Mulgrave, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful, and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY In our state-of-the-art Melbourne support office (Mulgrave) and reporting to the Senior Billing Specialist, the Billing Specialist will be...
-
Billing Specialist
2 weeks ago
Mulgrave, Victoria, Australia City FM Australia Full timeCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.THE OPPORTUNITYIn our state-of-the-art Melbourne support office (Mulgrave) and reporting to the Senior Billing Specialist, the Billing Specialist will be...
-
Marketing Specialist
2 weeks ago
Mulgrave, Victoria, Australia Nissan Australia Full timeJob no: 9MYBRSince Nissan was established as a company over 100 years ago, we have embodied the spirit of "doing what others don't dare to do". The way we approach our work is a reflection of our core values and our commitment to our customers, colleagues, and the planet. That's the Nissan Way.Your opportunityYou will be a creative and customer-centric...
-
Marketing Specialist
4 weeks ago
Mulgrave, Australia Amplifon Group Full timeWe are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. **About the role** The Marketing Specialist is responsible for supporting over 300 clinic locations with the...
-
Learning Systems Specialist
2 weeks ago
Mulgrave, Victoria, Australia Kmart Full timeLearning Systems Specialist Job Details | kmartaustr Press Tab to Move to Skip to Content Link Search by keyword (Marketing, Technology etc.) Search by Location Loading... Work Type All Category All City All Send me alerts every Send me alerts every Learning Systems Specialist Date: 4 Jun 2024 Location: ...
-
SEO Specialist
2 weeks ago
Mulgrave, Victoria, Australia Kmart Full timeSEO Specialist Job Details | kmartaustr Press Tab to Move to Skip to Content Link Search by keyword (Marketing, Technology etc.) Search by Location Loading... Work Type All Category All City All Send me alerts every Send me alerts every SEO Specialist Date: 27 May 2024 Location: Mulgrave, AU Company: ...
-
Medical Sales Specialist
2 weeks ago
Mulgrave, Victoria, Australia ConvaTec Full timePioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be...
-
Billing Specialist
2 weeks ago
Mulgrave, Victoria, Australia City FM Australia Full timeCity Holdings Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.THE OPPORTUNITYIn our state-of-the-art Melbourne support office (Mulgrave) and reporting to the Senior Billing Specialist, the Assistant Accountant will be...
-
Ecommerce Specialist
4 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...
-
Ecommerce Specialist
4 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...
-
Ecommerce Specialist
4 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...
-
Ecommerce Specialist
2 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...
-
Ecommerce Specialist
4 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...
-
Ecommerce Specialist
3 weeks ago
Mulgrave, Australia Arova Full time**About Arova** We are a fast-growing bathroom ware supplier with both an online presence and 3 physical stores across Melbourne’s SE, western and northern suburbs. We are one of the highest-rated suppliers in our industry nationally. Our customers value us for supplying high-quality bathroom goods at affordable prices with exceptional customer...