Customer Experience Specialist

5 months ago


Mulgrave, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Fixed Term Contract - Full Time**Work Mode**:

- On-site**Industry**:

- Automotive**Location**:

- Mulgrave - Victoria**Salary**:
**Reference**:

- BH-26106- We are looking for a Customer Experience Specialist who will play a key role in elevating customer-centricity, generating valuable insights, and enhancing the overall customer experience. You will work collaboratively across teams, utilising tools and technology to analyze data and operational performance, identifying opportunities for improvement.
- Key Responsibilities:
- Manage and administer Customer Experience program, ensuring effective use of the current reporting system.
- Conduct root cause analysis, providing actionable insights for positive customer experiences.
- Review and audit Dealer Customer Boards for issue alignment and resolution progress.
- Provide recommendations for future development of the Customer Experience program.
- Prepare and present results for Customer or Dealer Boards, Meetings, and Committees.
- Address customer inquiries regarding processes and reporting systems.
- Coordinate with external service providers for necessary CX insights and reporting.

Key Requirements:
- Strong written and verbal communication skills with attention to detail.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Basic knowledge of Power Query, VBA coding, Power BI/DAX is highly desirable.
- Understanding of market research principles.
- Ability to collaborate effectively across teams.

**Benefits**:

- Health & Wellbeing initiatives
- Brand promotions and product offers



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