Customer Insights Specialist

5 months ago

Mulgrave, Australia Kmart Full time

**Brighter Futures Start here**

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. Our diverse and inclusive 47,000 strong team in Australia, New Zealand and all around the globe come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, by changing at a rapid rate and by giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

**Join the team**

We currently have an opportunity for an analytically minded individual to join our Customer Insights team as a Customer Insights Specialist. Reporting into the Customer Insights Manager, this role will see you assisting in the discovery, development, and distribution of meaningful tactical and strategic insights for the wider Kmart business.

**What You’ll Be Doing**:
As a Customer Insights Specialist working for Kmart you will:
- Discover and disseminate customer insights through in-depth data analysis to guide strategic and tactical initiatives.- Devise, create, and publish periodic customer focused reports including inputs to Board reports and leadership team.- Develop and maintain assets that enable insights generation using customer and transaction data.- Create BAU dashboards as well as weekly and monthly marketing reports- Lead training and workshops with store managers to improve customer experience

To be successful in this role you’ll have:
- Demonstrated experience in working with, or within a research agency to conduct customer research including questionnaire writing based on qualitative research findings; undertaking research analysis and preparing presentations.- Experience in managing a large-scale Voice of Customer program, or Tracking surveys.- Ability to successfully analyst and interpret research results and develop customer insights and commercial opportunities.- Ability to understand quantitative data and data analysis using Q, SPSS and Excel.

**Benefits we’ll offer you**:
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.- Free onsite parking when you're required to come into the office.- We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.- A dynamic learning and support program.- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.- In-house café that serves breakfast, lunch and includes a collaborative space to work in.- Reflection room, space for prayer, meditation, or time for yourself.- Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.- Regular product sample sales with tonnes of discounted items to purchase.- Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.- Great career opportunities across the broader Wesfarmers Group.

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day.

In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

**“We are a 202**4** Circle Back Initiative Employer - we commit to respond to every applicant”

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