Freight Forwarding Specialist
2 days ago
This is an exciting opportunity to play a vital role in enabling sustainable, global supply chains as an Operations Coordinator.
- Customer Service & Communication - Respond promptly to customer enquiries, provide proactive updates, and ensure clients are correctly informed with shipping and delivery details.
- Issue Resolution & Collaboration - Resolve customer matters, escalate issues to Senior Operational Teams, and collaborate across departments to identify shipment-related opportunities or problems.
- Operational & Sales Integration - Act as a key contributor to operational teams, supporting initiatives to enhance customer experience, products, and services.
- Shipment Monitoring & Quality Assurance - Oversee client shipments from order placement, ensuring no delays, and maintain quality standards throughout shipment processes.
- Documentation & Reporting - Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using advanced logistics systems.
- Compliance & SOP Implementation - Follow industry best practices, support standard operating procedure development, maintain accurate client data, and meet operational KPIs.
- You will need:
- Excellent computer skills (Microsoft Outlook, Excel, Word)
- Experience with advanced logistics software
- Experience with transportation equipment handling
- Experience with hazardous materials handling
- A minimum of 5 years of industry experience in operations and customer service within freight forwarding.
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