Housing Services Manager

6 days ago


Fortitude Valley, Queensland, Australia Empire Group Full time

Job Summary

This exciting opportunity exists for a Housing Officer to join our team in a supportive environment, providing a broad range of applicant, tenancy and property management services and advice to customers with complex needs.

The Role

  • We are seeking an experienced customer service professional to respond to customers face to face and via the telephone, undertake customer interviews, make referrals to support service agencies and assess new social housing and private housing assistance applications from customers.
  • The successful candidate will be responsible for managing and monitoring rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections, as well as managing tenancy arrangements, allocations, changes of tenancy and vacancies.
  • Liaising with other housing providers is also a key aspect of this role, ensuring departmental compliance.
  • Detailed property maintenance and conducting property inspections are essential components of this position.
  • The ideal candidate will maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Home visits to properties and investigating and facilitating any tenancy disputes and complaints will also form part of this role.

Key Responsibilities

  • Provide excellent communication skills with strong empathy in a customer-facing role.
  • Demonstrate proven customer service experience (telephone and face-to-face).
  • Show previous experience in the community services industry, although not essential.
  • Able to work under pressure in a fast-paced environment.
  • Basic to intermediate Microsoft Office skills and confidence to quickly learn additional IT systems.
  • High confidentiality, empathy and resilience to deal with people in distress.
  • A National Criminal History check will be required before placement.
  • Driver's License required.

About You

We are looking for someone who is able to provide excellent communication skills with strong empathy and has previously worked in a customer-facing role. The ideal candidate will have a proven track record of delivering exceptional customer service (telephone and face-to-face) and be able to demonstrate strong de-escalation skills.

The estimated salary for this position is $48.12 per hour plus super, based on industry standards and comparable roles in Queensland. If you are a motivated and experienced customer service professional looking for a new challenge, please apply below with your CV and cover letter in Microsoft Word format.



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