Customer Service Associate
3 weeks ago
About the Role:
adidas is seeking a highly skilled Customer Service Associate to join our Customer Service team. As a key member of our team, you will be responsible for delivering exceptional customer service to our wholesale field accounts.
Key Responsibilities:
- Manage wholesale field accounts to ensure timely and accurate delivery of pre-orders and contracts.
- Create and upload pre-orders and contracts in line with pre-order timelines.
- Perform required maintenance on pre-orders and contracts.
- Cleanse contracts as per the Rules of Engagement.
- Process EDI orders and communicate with customers on error resolution.
- Process contract call-offs in season within specified timelines for pre-orders and refills.
- Manage the Order Book on an ongoing basis.
- Communicate and liaise with the sales team on a regular basis.
- Respond to incoming requests within specified time frames and handle customer inquiries in an efficient and professional manner.
- Provide product information, pricing queries, and process orders into the system.
- Follow up on customer requests, issues, and complaints to resolution.
- Achieve agreed department KPIs to drive superior service delivery.
- Develop a strong understanding of the Company's product range.
- Contribute to the team's continuous improvement initiatives and targets.
- All testing is required within SAP systems.
Requirements:
- A strong customer service focus.
- A high level of problem-solving ability.
- Highly developed organizational and time management skills.
- Superior attention to detail and accuracy.
- Excellent communication skills and a proven ability to develop long-lasting relationships with our internal and external partners.
- Ability to contribute to a team environment where performance is measured.
- Experience in working under pressure to meet deadlines and conflicting priorities.
- Strong Microsoft Office skills are essential and experience using SAP is desirable.
- A flexible and mature approach is imperative.
What's on Offer:
A competitive base salary, superannuation, and adidas employee benefits are on offer to the successful candidate.
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