Customer Service Associate

3 weeks ago


Melbourne, Victoria, Australia adidas Full time

About the Role:

adidas is seeking a highly skilled Customer Service Associate to join our Customer Service team. As a key member of our team, you will be responsible for delivering exceptional customer service to our wholesale field accounts.

Key Responsibilities:

  • Manage wholesale field accounts to ensure timely and accurate delivery of pre-orders and contracts.
  • Create and upload pre-orders and contracts in line with pre-order timelines.
  • Perform required maintenance on pre-orders and contracts.
  • Cleanse contracts as per the Rules of Engagement.
  • Process EDI orders and communicate with customers on error resolution.
  • Process contract call-offs in season within specified timelines for pre-orders and refills.
  • Manage the Order Book on an ongoing basis.
  • Communicate and liaise with the sales team on a regular basis.
  • Respond to incoming requests within specified time frames and handle customer inquiries in an efficient and professional manner.
  • Provide product information, pricing queries, and process orders into the system.
  • Follow up on customer requests, issues, and complaints to resolution.
  • Achieve agreed department KPIs to drive superior service delivery.
  • Develop a strong understanding of the Company's product range.
  • Contribute to the team's continuous improvement initiatives and targets.
  • All testing is required within SAP systems.

Requirements:

  • A strong customer service focus.
  • A high level of problem-solving ability.
  • Highly developed organizational and time management skills.
  • Superior attention to detail and accuracy.
  • Excellent communication skills and a proven ability to develop long-lasting relationships with our internal and external partners.
  • Ability to contribute to a team environment where performance is measured.
  • Experience in working under pressure to meet deadlines and conflicting priorities.
  • Strong Microsoft Office skills are essential and experience using SAP is desirable.
  • A flexible and mature approach is imperative.

What's on Offer:

A competitive base salary, superannuation, and adidas employee benefits are on offer to the successful candidate.



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