Resales Associate

3 hours ago


Melbourne, Victoria, Australia Stockland Full time
About the Role

A challenging and rewarding opportunity has arisen for a skilled Resales Associate to join our team at Stockland Halcyon. Based at one of our sites located in Clyde, Stockland Halcyon Evergreen or Jardin but commute to Stockland Halcyon Berwick for appointments as needed, you will provide high-quality resales support while assisting in promoting Stockland Halcyon's mission, vision, and values to influence a broad range of stakeholders.

Key Responsibilities
  • Support the Resales Consultant team by undertaking general administrative tasks such as HPA preparation, brochure production, uploading, and managing current resales listings to Halcyon external websites and data uploaded in CRM systems.
  • Assist where necessary in the coordination, scheduling, and sometimes undertaking of appointments with Community teams, external contractors, and home buyers/owners.
  • Demonstrate a high level of attention to detail and accuracy in all tasks.
  • Build and maintain excellent customer relationships to achieve great home buyer and owner delight by employing a high level of effective and timely communication skills.
  • Assist with managing and coordinating events and functions.
  • Provide excellent customer service backfill in the event a Resales Consultant is unavailable.
About You

We are looking for an open-minded individual with experience in delivering excellent customer service through frontline and administrative support. Your ability to build strong customer relationships and liaise with a diverse range of stakeholders will be essential in this role.

You should have strong skills in IT systems including MS Office Suite and Customer Relationship Management databases. Knowledge of legal processes and statutory framework relating to sales and resales of manufactured homes is desirable, as would an understanding of land lease but is not essential.

The Stockland Proposition

Stockland Halcyon is Australia's most awarded creator of lifestyle living communities with more than 2,352 homes across Southeast Queensland, Victoria, NSW, and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large.

We offer competitive remuneration and benefits, including free access to or subsidised lifestyle, health, well-being, and financial services products. The estimated salary for this role is $60,000 - $70,000 per annum, depending on experience.


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