Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeNetwork Full time $120,000 - $150,000

Role Summary

Job Description

The Network Infrastructure Specialist provides level 2 technical phone support for field technicians working on Fixed Wireless and Satellite services. The role involves resolving customer connection and assurance issues, managing complex incidents, and supporting Connect, Assure, and Migrate appointments.

Key Skills & Requirements

To be successful in this position, you will need to have:

  • Experience in a technical customer support position, including one year in telecommunications.
  • A strong understanding of Fixed Wireless and Satellite technologies, with the proven ability to navigate complex systems and interpret data across multiple platforms.
  • Knowledge of systems such as Service Portal, ITSM, Remedy, Splunk and ViaSat as well as Wireless and Satellite on-site technician support tools.
  • Effective communication and stakeholder engagement skills, along with the ability to prioritise and manage multiple high-demand tasks in dynamic environments.
Work Environment

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

Career Path & Development

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us.

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