Strategic Relationship Builder

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $105,000

We are seeking a skilled professional to fill a key role within our organisation. The position of Customer Engagement Manager is a critical one, responsible for building and maintaining strong relationships with our clients.

Key Responsibilities
  • To have a clear understanding of our company's value proposition, products and services, and be able to present this information to customers directly and via participation at industry events.
  • Effectively handle inbound leads and customer enquiries, resulting in proposals, contract renewals and variations.
  • To establish strong relationships with key staff in each of our clients.
  • Develop an account plan and opportunity view for each client, mapping our products across the client environment and planning appropriate engagement activities.
  • Act as a point of escalation contact for the client in relation to contractual performance of obligations.
  • Collaborate with our Marketing and Communications team, identify and capture customer 'stories of impact' that reflect our value proposition.
  • Contribute to our product strategy as the voice of the customer.
  • Participate in strategic initiatives as agreed.
Requirements
  1. A passionate commitment to the development of the not-for-profit sector including an understanding of technology as a driver in sector capacity development and alignment to our vision, mission and values.
  2. Experience working with technology-based product and service teams including business development, execution of sales, account management and customer retention strategies in a rapidly growing, fast paced and customer driven environment.
  3. A demonstrated ability to interpret technology and market trends to position our products and services effectively with our customers.
  4. Strong stakeholder and account management skills, with a proven ability to work with internal teams to manage customer relationships.
  5. Knowledge and experience working with customers and partners across the not for profit, government, corporate and academic sectors.
  6. Excellent verbal and written communication and influencing/ negotiation skills.
  7. Tertiary qualifications in an appropriate field are highly desirable
What We Offer

In return for your expertise and dedication, we offer a comprehensive range of benefits including Salary Packaging, Annual Leave Loading, Hybrid-working and welcoming offices.

This is a permanent full-time position based in our Melbourne or Brisbane office, but other locations are also possible.

We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are committed to growing teams with diverse skills, abilities and experiences.

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