Computer Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeNetwork Full time $85,000 - $90,000

Job Title: Computer Support Specialist

About the Role

This position involves responding to IT-related inquiries and resolving hardware, software, and network issues. Incumbents will analyze incidents to identify service restoration actions and perform incident investigation diagnosis and resolution.

Key Responsibilities:
  • Respond to technical queries from end-users.
  • Analyze incidents to determine necessary service restoration actions.
  • Diagnose and resolve technical issues through troubleshooting and problem-solving skills.
  • Monitor progress towards resolution of assigned incidents.
  • Support the fulfillment of service requests.
Requirements:
  • Excellent technical knowledge of computer hardware, software, and networking concepts.
  • Proficient PC skills with proficiency in MS Office and other productivity tools.
  • Solid problem-solving skills with ability to think critically.
  • Effective communication and interpersonal skills for interacting with users and colleagues.
Work Environment:

This is an entry-level position requiring a medium level of supervision and direction.

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