Computer Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $106,314 - $114,090
Technical Support Associate

Provide technical assistance and support to clients and internal stakeholders. Ensure issues are resolved efficiently and effectively.

Job Responsibilities:
  • Respond to escalated requests from Remote Service Desk Technicians in a timely and professional manner
  • Manage and resolve complex incidents, documenting details in knowledge base articles for future reference
  • Access software updates, drivers, knowledge bases, diagnostics utilities, and FAQs on the internet and internal knowledge base to aid in problem resolution
  • Perform follow-ups to ensure issues are fully resolved
  • Record, track, and document incident requests to final resolution
  • Manage asset tracking as equipment is deployed, returned to stock, or retired
  • Provide VPN connectivity support for remote personnel
  • Support all network printers and desktop peripherals
  • Experience with supporting VLANs, DHCP, DNS, security policies, Layer 7 firewalls, and site-to-site VPNs
Required Skills and Qualifications:
  • Relevant Tier 2 support experience
  • LAN/WAN networking experience
  • Team-oriented collaboration experience
  • Knowledge of computer hardware, including laptops, desktops, and peripherals (PC & Mac)
  • Experience with desktop (PC & Mac), server, and mobile operating systems (Windows 7/10, MAC OS, Windows Server, Android, iOS)
  • Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, OneDrive, SharePoint, Teams
  • Experience supporting Global Protect, Symantec Endpoint Protection, and various Adobe products
  • Experience using ServiceNow for Incident tracking and Asset management
  • Knowledge of JAMF for Mac management and imaging
  • Knowledge of Microsoft SCCM for PC management and imaging
  • Working knowledge of computer diagnostic tools, utilities, and support tools
  • Able to maintain and track inventory
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a focus on rapport-building and active listening
  • Highly self-motivated and directed

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