Service Delivery Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $87,951
Job Role

This position requires a professional to provide exceptional customer service and support via multiple channels.

  • The ideal candidate will be the first point of contact for job seekers, offering guidance, advice, and tailored support.
  • Complex cases will need to be investigated, managed, and resolved with assistance from higher-level staff when necessary.
  • Maintaining accurate records within the CRM system is essential.
  • Candidates must be able to research, analyze, and make informed decisions based on provided resources and guidelines.
  • Judgment will be required to assess customer needs and refer them to relevant government or community services where applicable.
Key Competencies
  • Previous experience in a call center environment is mandatory.
  • Exceptional communication and negotiation skills are required, particularly when managing complex or sensitive situations.
  • A strong background in collaboration and teamwork is necessary.
  • Candidates must have experience interpreting and applying relevant legislation and procedures to ensure compliance.
  • The ability to build relationships and engage effectively with diverse customers is crucial.


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