Customer Service Manager

2 weeks ago


Canberra, ACT, Australia IMB Ltd Full time

About the Role:

The Customer Service Manager will be an integral part of a dynamic team, focusing on leadership, operations, and customer experience. Key responsibilities include:

  • Providing exceptional customer service and support through various channels
  • Exploring new opportunities to find the right financial solutions for customers
  • Assisting with management, coaching, and staff development activities
  • Contributing to product and service initiatives for the team and region
  • Processing personal loan applications and ensuring compliance with regulatory requirements

About You:

The ideal candidate will have:

  • Experience in banking or retail customer service with a proven track record of positive performance
  • A genuine passion for providing great service and creating positive customer experiences
  • Commitment to helping customers achieve their financial goals and dreams
  • Supervisory/team leader experience and a desire for further development
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and demonstrate initiative and attention to detail

About IMB:

IMB Ltd is a leading member-owned bank offering a full range of products and services in retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off. As an award-winning bank and Employer of Choice for Gender Equality, we offer a supportive culture that promotes diversity and inclusion, as well as genuine career pathways and opportunities for growth.



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