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Customer Service Manager
2 months ago
The IMB Bank is seeking a highly skilled and experienced professional to fill the position of Assistant Branch Manager (Banking 2IC). This role is ideal for a banking or retail professional who is ready to take the next step in their career, focusing on leadership, operations, compliance, and lending.
Key Responsibilities- Provide exceptional customer service and have conversations with customers face-to-face, over the phone, and via online channels regarding their banking and insurance needs.
- Explore new opportunities to find the right financial solutions that may improve customers' positions.
- Assist in the completion and management of the branch's daily operational and compliance requirements.
- Assist with management, coaching, and staff development activities.
- Contribute to product and service initiatives/activities for the team and region.
- Process personal loan applications.
- Experience and skills working in either a banking or retail/customer service environment with a proven track record of positive performance and aptitude for learning, technology, and business operations.
- A genuine passion for providing great service and creating positive customer experiences.
- Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.
- Supervisory/team leader experience and a desire to pursue further development.
- Ability to thrive in a team environment and show initiative, care, and attention to detail in your work.
- Exposure to consumer lending (training will be provided).
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off. We've been doing so for over 143 years and have donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.
As an award-winning bank and an Employer of Choice for Gender Equality, IMB offers a supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees. We provide great training and onboarding, genuine career pathways, and a friendly and professional team environment.
