Luxury Service Ambassador

3 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $56,000 - $87,000

Job Summary

The Guest Services Coordinator plays a pivotal role in ensuring seamless arrival and departure experiences for guests. This position involves coordinating daily operations of the bell desk to provide timely and efficient service.

Key Responsibilities

  • Coordinate daily operations of the bell desk, including timely and efficient service delivery.
  • Act as primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.
  • Promote and embody Four Seasons service culture at all times.

Requirements

  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced, guest-facing environment.
  • Knowledge of Opera or other property management systems preferred.
  • Flexible availability, including weekends, holidays, and overnight shifts if required.

What We Offer

  • Competitive Salary and wages
  • Comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Schedule & Hours

Full-time position
Rotating roster including early mornings, evenings, weekends, and public holidays

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