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SaaS Solution Deployment Expert
2 weeks ago
The Senior Implementation Consultant will ensure successful deployment of SaaS solutions to meet customer requirements while promoting adoption and providing a channel for the sale of other company software and services. This role is critical as it takes the handoff of a client from a finalized sales contract to ensuring the client is effectively onboarded. The consultant will lead the execution to deliver client goals while being a trusted advisor.
The ideal candidate will have experience implementing SaaS solutions to private markets, i-banks, or Fortune 500 companies. They will also possess strong interpersonal skills to manage client relationships and be able to communicate effectively with C-level to entry-level employees.
The consultant will be responsible for managing customer relationships, guiding clients to decisions, and driving deadlines. They will also design ideal deployment outcomes for clients and define deployment options with key advantages and disadvantages.
- Client Work: Own client engagement and program management of Professional Services deployment
- Business Development: Sales / Marketing
The Senior Implementation Consultant will work closely with every area within the company, gaining a deep understanding of all areas of the business. They will be the key interface to customer success and have consistent exposure to large private markets funds and multi-national companies.
Key ResponsibilitiesClient Work: Manage customer relationship throughout ICS, guide client to decisions, drive deadlines, design ideal deployment outcomes, define deployment options, coordinate individual Business Managers, deliver final configuration, complete onboarding, establish plan for Organization Change Management.
Business Development: Identify areas for other Software or Services within current customers through ICS engagements.
Required Skills & Qualifications- 2+ years' experience implementing SaaS solution to private markets, i-banks, or Fortune 500
- Experience in Private Credit / Debt, Infrastructure investments, Private Equity, Fund / Portfolio Management
- Experience leading change management efforts across large enterprises (50+ people across regions)
- Ability to communicate equally effectively from C-level to entry-level employees
- Strong interpersonal skills to manage client relationships
- Analytical with strong problem-solving skills
- Process efficient with heavy attention to detail
- Ability to proactively seek solutions and ways to improve performance
- Experience working with Business Intelligence dashboards / data modeling highly preferred
- Experience delivering corporate training, proof-of-concepts, and promoting software usage preferred
- Competitive benefits package
- Flexible work arrangement
- Access to development programs and educational support
- Opportunities for career growth and advancement
Our organization provides investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We are committed to creating an inclusive environment where everyone can thrive and reach their maximum potential.
