Senior SaaS Solutions Architect

1 week ago

Melbourne, Victoria, Australia beBeeSolutions Full time $150,000 - $200,000

About this role

We are seeking a seasoned expert to lead our Saas solution engagements.

This key position involves working closely with clients to understand their business needs and deliver customized solutions. The successful candidate will be instrumental in shaping the future of our clients' businesses.

The team you will be joining is dedicated to providing world-class services that exceed client expectations. We achieve this by fostering strong relationships, leveraging technology, and driving innovation.

This role focuses on delivery, customer success, and opportunities to support business development throughout the sales process.

Key responsibilities

  • Manage client engagement and program management of Professional Services deployment
  • Own customer relationship throughout the implementation cycle
  • Guide customers to decisions / consensus and drive to deadlines assertively
  • Lead requirements gathering with customers to ensure successful configuration specific to their needs
  • Design ideal deployment outcomes for clients with heavy focus on end visuals in Business Intelligence for client use in reporting / analysis
  • Define deployment options for customers and outline key advantages / disadvantages
  • Coordinate individual Business Managers responsible for various elements of customer integration
  • Deliver final configuration to customers and complete onboarding
  • Establish plan for Organization Change Management (OCM) within the customer organization, including leading Live Training and supporting post-implementation phases with Account Manager
  • Identify areas for other Software or Services within current customers through ICS engagements

Requirements

  • 2+ years experience implementing SaaS solution to private markets, i-banks, or Fortune 500
  • Experience in Private Credit / Debt, Infrastructure investments, Private Equity, Fund / Portfolio Management
  • Experience leading change management efforts across large enterprises (50+ people across regions)
  • Ability to communicate equally effectively from C-level to entry level employees
  • Strong interpersonal skills to manage client relationships
  • Analytical with strong problem-solving skills
  • Process efficient with heavy attention to detail
  • Ability to proactively seek solutions and ways to improve performance
  • Experience working with Business Intelligence dashboards / data modeling highly preferred
  • Experience delivering corporate training, proof-of-concepts, and promoting software usage preferred

About us

We are one of the largest custodian banks, asset managers and asset intelligence companies in the world.

We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

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