Software Solutions Deployment Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeProject Full time $700,000 - $1,000,000
Job Overview

The primary objective of the Software as a Service Project Manager is to spearhead the successful deployment and onboarding of SaaS solutions. This involves leading customer adoption and training, while ensuring long-term retention for subscription-based offerings.


Key Responsibilities
  • Customer Onboarding and Deployment:
    • Manage the end-to-end onboarding and deployment of SaaS solutions for new customers.
    • Provide expert guidance on optimal configuration and prepare customers for successful deployment.
    • Develop project plans and documentation based on client needs, ensuring clear communication and meeting expectations.
    • Lead meetings, provide regular updates to customers, and collaborate with internal teams.
    • Mitigate project risks by understanding customer needs and goals, ensuring effective delivery of services.
  • Customer Success and Retention:
    • Be the primary point of contact for customers utilizing SaaS portfolio.
    • Proactively identify customer goals and desired outcomes, driving activities to develop relationships with customers.
    • Provide comprehensive training (virtual or in-person) and guidance on solution settings and visualizations to enable customers to gain insights and achieve objectives.
    • Drive product adoption by highlighting the value and benefits of SaaS solutions.
    • Monitor and track key metrics related to customer retention and satisfaction.
    • Collaborate with internal teams to ensure seamless communication, timely issue resolution, and effective follow-through on Voice of Customer feedback.
  • Continuous Improvement:
    • Contribute to special projects aimed at enhancing service deployments, improving internal processes, and increasing customer retention/satisfaction.
    • Stay informed about new releases and product functionalities to ensure successful adoption and implementation.

QualificationsMinimum Requirements
  • Bachelor's Degree or equivalent.
  • Proficient in English language.
  • Proven track record of successful project delivery within an implementation team or related role.
  • Minimum of 2 years of previous Customer Success experience or comparable experience.
  • At least 2 years of experience working with SaaS solutions.
  • Strong self-operation skills to manage workload effectively.
  • Ability to work outside of normal business hours up to 20% to accommodate client needs.

Benefits

This is a full-time remote role with occasional travel required.

Equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to protected categories under applicable laws.

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