
User Experience Research Specialist
2 weeks ago
Job Summary
We are seeking a skilled User Experience Research Specialist to join our team. As an embedded member, you will work closely with clients in both contract and ongoing roles to drive design excellence.
Key Responsibilities:
- Conduct user research to understand motivations, pain-points, and needs of target users through various methodologies.
- Collaborate with product teams to clarify and define research objectives.
- Develop and execute research activities to gain a deep understanding of the service's users.
- Presentation and communication of research findings to inform design decisions.
Requirements:
- At least 4 years of experience in a research role within government environments.
- Expertise in conducting customer research, problem-solving, journey mapping, ideation, prototyping, and testing solutions.
- Familiarity with agile methodologies and working in multi-disciplinary teams.
- Holding a current ASGVA Baseline clearance or ability to obtain one.
- Australian citizenship is required.
What We Offer
A dynamic and supportive work environment with opportunities for growth and development.
About Us
We strive to make a positive impact on public sector services through design excellence.
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