Client Service Liaison

2 days ago

Brisbane, Queensland, Australia Altius Group Full time
About Us

Altius Group Executive Health Solutions is a leading provider of corporate health programs throughout Australia, dedicated to delivering exceptional healthcare services.

Job Overview

We are seeking a highly motivated Client Services Liaison/Receptionist to work in our VIP Health Assessment Centre located in the Brisbane CBD on a part-time basis. This dynamic role offers a unique opportunity to work with a broad range of stakeholders and clients in a professional and fast-paced environment.

Key Responsibilities:
  • Provide a welcoming and supportive experience for clients during their clinic visits, ensuring their comfort and satisfaction.
  • Perform general office administration tasks, including invoicing and record-keeping, with attention to detail and accuracy.
  • Handle incoming phone calls and respond to client inquiries, demonstrating strong communication skills and a proactive attitude.
  • Act as a liaison between clients, doctors, and other healthcare professionals, facilitating seamless communication and collaboration.
  • Organize and manage the filing and screening of medical records, maintaining confidentiality and adhering to regulatory requirements.
  • Monitor and facilitate the timely completion of client medical reports, ensuring prompt delivery and high-quality results.
  • Support the Manager with various tasks as needed, showcasing flexibility and adaptability.
Requirements and Qualifications:
  • A passion for delivering exceptional customer service, with a focus on building strong relationships and exceeding expectations.
  • Strong communication skills to effectively interact with clients and professionals, both verbally and in writing.
  • Meticulous attention to detail and a proactive attitude, with the ability to handle multiple tasks efficiently in a busy environment.
  • Prior office experience, ideally in a professional setting, with knowledge of administrative procedures and protocols.
  • The ability to work independently and as part of a team, with excellent problem-solving skills and a positive attitude.
Benefits:
  • Competitive salary: AU$60,000 - AU$80,000 per annum, depending on experience and qualifications.
  • A small, close-knit team environment where everyone supports each other, promoting collaboration and mutual respect.
  • An annual educational allowance to support ongoing learning and professional development.
  • A fun and energetic workplace, with regular social events and opportunities for growth and advancement.
What We Offer:

As a valued member of our team, you will enjoy a comprehensive benefits package, including a competitive salary, generous leave entitlements, and access to ongoing training and development opportunities. Join our dynamic and forward-thinking preventative health company, where you will be part of a fun, energetic team at our vibrant Brisbane clinic.

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